URL details: stevenkinnear.com/5-things-you-can-learn-from-laura-ashleys-poor-customer-service/#comments
URL title:
5 Things You Can Learn From Laura Ashley’s Poor Customer Service | Dr Steven Kinnear
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I have an interest in customer service and complaints handling. It’s something we have to deal with in healthcare as in many other walks of life. It’s something I have seen handled well in healthcare in most cases but badly by business in many cases. M
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