URL details: www.districtinnovation.com/lab/dc
URL title:
Service Design in the District—Where Resident and Employee Satisfaction Meet — District Innovation Lab
URL description:
We partnered with FuseCorp and the DC Mayor’s Office to pilot a series of
projects to demonstrate design thinking and human-centered design used to
improve city services. The work focused on resident research and government
employee studies that sparked UX and product design work for the city’s
most in-demand agencies.
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