URL details: gregbenoit.com/2013/02/07/maintaining-customer-retention-during-high-growth/
URL title:
Maintaining Customer Retention During High Growth | Greg Benoit
URL description:
When a fast growing company finds the best way to create a repeatable sales process for their product, it's important for the customer success team to find the right balance between keeping existing customers 100% satisfied while also following through on new client implementations. In our case at QGenda, we provide automated on-call physician scheduling software with unique complex business…
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