URL details: forteventures.com/insights/2018/6/12/humans-versus-ai-in-customer-service-and-our-reasons-for-investing-in-stellaservice
URL title:
Humans versus AI in Customer Service, and Our Reasons for Investing in StellaService — Forté Ventures
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Any visit to TechCrunch, VentureBeat, or even the Wall Street Journal will
leave the average reader with a sense that AI is taking over a different
part of the economy every week. There are an almost endless number of
funding press releases and pitch recaps that read “Company XYZ is using AI
and machine learning to automate repetitive tasks in the [insert name]
industry.”
Within the constant stream of stories on AI, though, one task or function
seems to stand out as a particularly frequent ta
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