URL details: www.ombudsman.org.uk/making-complaint/how-we-deal-complaints
URL title:
How we deal with complaints | Parliamentary and Health Service Ombudsman (PHSO)
URL description:
Please note it is taking us longer than usual to look into health complaints. This is because the NHS is still facing increased demand for its services and because we have more cases than usual to work through. We are sorry it could take up to 18 weeks before we can look at your case. We are working hard to reduce this waiting time and will keep you informed by updating the information on this page.
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